Are you following laws like the “30-day Rule” when selling physical products online?
⤵WHAT is the “30-day Rule”?
Federal laws require that when you advertise and sell physical items, you must:
→ Have a reasonable basis for stating or implying that you can ship within a certain time.
→ If you make no shipment statement, you must have a reasonable basis for believing that you can ship within 30 days.
⤵WHEN does the 30-day rule apply?
It doesn’t matter how you market the items, how the customer pays, or who reached out first. The 30-day Rule still applies. This is even if the customer orders by mail, phone, or internet.
⤵WHAT HAPPENS if you can’t ship in time?
If you accept a customer’s order and then realize you can’t ship the product to them within the time you said or within 30 days, the law requires that you get your customer’s permission for the delay.
If you’re unable to get the customer’s permission (whether phone, email, or otherwise) the law requires that you immediately refund all the money your customer paid for the unshipped items.